TERMS AND CONDITIONS – PinPals LTD

TERMS AND CONDITIONS

Artwork:

When you place your order; we provide you with a technical mock up within 7 working days, we are happy to make as many revisions as you like, but please remember that it can take 24 hours per revision and this could push back your delivery date (unless an agreed one is in place prior).

We use the Pantone colour scheme as it's universally renowned and works in a physical medium such as enamel pins, but we aren't liable for colour alterations which can vary from screen to screen. We have a Pantone chart available to send to you at your request. We will attempt to match the Pantone colours to your original colours as best we can.

Also, when you enter in to a contract to produce pins with ourselves, you're stating that you have full ownership and copyright to the design we're manufacturing.

Any cease and desist we get will result in you getting a refund less the moulding cost (which varies from design to design)

Any cease and desist you receive due to not being the owner of the intellectual property we are producing, is at your own risk, and we as PinPals LTD will not be held liable for creating the items, and we will cooperate fully with any companies requesting information about orders produced.

Timescale:

Items are produced on an in order basis, and it takes on average between 14 and 31 business days for the pin to be produced from artwork approval. Shipping time is then on top of this time frame. 2-5 working days U.K., 5-35 working days international.

If you need the order expedited, then please don't hesitate to get in touch - this order may come direct from the factory at an extra cost.

Defects:

If you receive your items, and you're not happy, please email us. If it's a manufacturing defect - jagged enamel, dented enamel, unfilled sections, wrong plating, dyed metal colour showing through bottom - we will re-make those for you, we require that you send the items back at your own cost - signed for delivery.

We do not offer refunds on whole batch defects, we will re-make them at an expedited speed at no cost to yourself, we also require them back in order to send them back to the factory for feedback.

If you receive a whole batch that are defective, and you wish to keep them, there will be a cost of £55, and you will have the full batch re-made also.

There is a margin of error of around 10% for customised items, mouldings are CNC machined, but plating and enamelling are done by hand, sometimes you may receive 10% of a batch that is not up to a 100% standard, this is perfectly normal and is common across the board. Please feel free to keep these, and sell them as grade A,B,C,D seconds, but we will not refund for these defects, anything over 10% we require sent back to ourselves at your own cost, and we will re-make.

Refunds:

We will only refund if we have re-made, and you're still not happy, and we have received all the products back. 

Complex pins, and completely customised pins - springs, catches, lights, magnets - will be refunded less the moulding cost, and all liability rests with yourself.

Shipping:

All items are shipped tracked and signed and up to the value of £50 - we declare all items on customs legally as we're required to do and we will not doctor any official documentation to state the item is less. Any import and excise charges are down to yourself to pay and we aren't liable for such.

Shipping can take anywhere from 2 working days if in the U.K. from the notification received with a tracking number. 

International orders is anywhere from 5 working days to 35 working days. This isn’t included in the production timescales above. 

If your pins are lost in transit, our postage system only allows us to refund up to £50; which we will re make the amount of pins (including shipping) up to the value of £50. If you wish to take out additional insurance, there is the option which would entitle you to free postage and a full re-make.

Any pins returned to ourselves, are done so at the customers expense, and will not be refunded by PinPals LTD.

Marketing:

Unless specifically stated by yourselves, we will use your pins for marketing purposes, this could be on Social Media (Facebook, Instagram, Twitter, Tumblr and Pinterest) - or it could be in print format in magazine advertisements, and leaflets.

We will always credit the owner of the design.

We may use your items in sample packs which are sent to potential future clients, but these are factory offset samples, and are not reproduced for sampling purposes. These come direct from the factory, to ourselves and aren't included in your quantity. If you're unhappy for this to happen, please let us know.